Name: TROPICAL SENSATION
Brand: Florist Crayford
Price: 59.00 GBP
Availability: InStock

Florist Crayford Terms & Conditions for Online Orders

Terms & Conditions for Online Flower Delivery in Crayford

These Terms & Conditions ("Terms") set out the basis on which Florist Crayford provides products and services through its online flower delivery service. By placing an order through our website or other online ordering channels, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not place an order.

These Terms apply to customers located in Crayford and surrounding areas, as well as other locations within our delivery range within the United Kingdom, unless stated otherwise. They are intended to comply with applicable UK consumer and e-commerce laws.

1. Definitions

In these Terms, the following definitions apply:

"We", "us", "our" refers to Florist Crayford, the provider of the online flower delivery service.

"You" and "your" refers to the customer placing an order for flowers or related products.

"Products" means flowers, floral arrangements, plants, gifts, accessories, and any other goods offered for sale on our online platforms.

"Order" means a request by you to purchase Products from us via our website or other online ordering method.

"Delivery Area" means Crayford and its surrounding areas, as well as any additional postcodes or locations we choose to serve from time to time.

2. Application of These Terms

These Terms apply to all online Orders placed for flower delivery in Crayford and surrounding areas, and for any click-and-collect or similar services we may provide. Any additional or different terms proposed by you will not apply unless expressly agreed in writing by us.

We may update these Terms from time to time. The version of the Terms that applies to your Order is the version displayed on our website at the time you submit your Order.

3. Order Process

3.1 Placing an Order
To place an Order, you must be at least 18 years of age and legally capable of entering into binding contracts. You are responsible for ensuring that all information you provide during the Order process is accurate, complete, and up to date.

3.2 Product Selection
You may select Products by browsing our online range, which is designed to showcase options for online flower delivery in Crayford and surrounding areas. Product images are for illustrative purposes only. While we make every effort to display colours and styles accurately, variations may occur due to seasonal availability, screen displays, and the natural differences in flowers and plants.

3.3 Substitutions
Flowers are seasonal and availability can vary. We reserve the right to substitute flowers, foliage, containers, and packaging of equal or greater value and similar style when necessary, particularly in busy periods such as Valentine’s Day, Mother’s Day and other peak times. Where possible, we will maintain the overall look, theme, and colour palette of your chosen arrangement.

3.4 Personal Messages
Where available, you may include a personal message with your Order. You are solely responsible for the content of any such message. We reserve the right to refuse to include any message that we reasonably consider to be offensive, unlawful, or inappropriate.

3.5 Review and Confirmation
Before completing your Order, you will have the opportunity to review all the details, including recipient information, delivery address in Crayford or surrounding areas, delivery date and time preferences, and total price. Please check these details carefully. By submitting your Order, you confirm that all details are correct.

4. Acceptance of Your Order

4.1 Order Acknowledgement
Once you submit your Order, we will usually send an acknowledgement confirming that we have received it. This acknowledgement does not constitute acceptance of your Order.

4.2 Order Acceptance
Acceptance of your Order occurs when we confirm that we are able to fulfil it, usually via an Order confirmation message or when we prepare the Products for dispatch. At that point, a contract will come into existence between you and us.

4.3 Refusal of Orders
We reserve the right to refuse or cancel any Order, or part of an Order, for reasons including but not limited to: unavailability of Products, inability to deliver to the specified address, suspicion of fraudulent activity, or pricing errors. If we cancel your Order after payment has been taken, we will issue a refund for the relevant amount.

5. Prices and Payment

5.1 Prices
All prices for our Products are displayed in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be shown separately during the checkout process. Prices are subject to change at any time, but changes will not affect Orders already accepted.

5.2 Delivery Charges
Delivery charges may vary depending on the delivery address within Crayford or surrounding areas, the desired delivery date, and any special delivery options you select. Delivery charges will be clearly indicated before you place your Order.

5.3 Payment Methods
We accept various forms of electronic payment, which may include debit and credit cards and other recognised online payment methods. The available methods will be presented during checkout. You confirm that the payment method used belongs to you or that you are authorised to use it.

5.4 Payment Authorisation
By placing an Order, you authorise us to charge the total amount of the Order to your chosen payment method. Payment is taken at the time your Order is placed and must be received in full before your Order is prepared or dispatched.

5.5 Pricing Errors
While we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible. You will be given the option to reconfirm your Order at the correct price or cancel it. If we are unable to contact you, we will treat the Order as cancelled and refund any payment made.

6. Delivery

6.1 Delivery Area
We provide online flower delivery in Crayford and surrounding areas, subject to our current delivery routes and capacity. During checkout, you will be informed if we can deliver to the specified address.

6.2 Delivery Dates and Times
We will make reasonable efforts to deliver on your chosen date and, where offered, within your selected time window. However, delivery times are approximate and cannot be guaranteed. At busy periods or due to circumstances beyond our control, delays may occur.

6.3 Recipient Not Present
If the recipient is not available at the delivery address, we may, at our discretion, leave the flowers in a safe place, with a neighbour, or attempt a redelivery. Where possible, we will leave a card indicating where the flowers have been left. We cannot accept responsibility if the recipient fails to respond to any notification of attempted delivery.

6.4 Incorrect or Incomplete Address
You are responsible for providing a complete and accurate delivery address in Crayford or surrounding areas. We are not liable for delayed or failed deliveries due to incorrect or incomplete addresses. Additional charges may apply if we need to redeliver due to incorrect address information.

6.5 Risk and Title
Risk in the Products passes to you or the recipient upon delivery. Title to the Products passes to you when we receive full payment for the Order.

7. Quality, Freshness and Care

7.1 Freshness of Flowers
We aim to provide fresh, high-quality flowers and plants. Due to the nature of these Products, their lifespan will vary depending on type, environmental conditions, and the care taken by the recipient.

7.2 Care Instructions
We may provide care instructions for flowers and plants. Following these instructions will help prolong their life. We cannot be held responsible for reduced lifespan where care instructions are not followed or where conditions are unsuitable.

7.3 Allergies and Safety
Flowers and plants may cause allergic reactions in some individuals and may be harmful if ingested by people or animals. It is your responsibility to ensure that recipients are not allergic to particular flowers or plants and to keep them out of reach of children and pets if necessary.

8. Cancellations, Amendments and Returns

8.1 Cancelling Your Order
Because flowers and many of our Products are perishable and often made to order, your right to cancel under consumer legislation may be limited. If you wish to cancel an Order, you must contact us as soon as possible with your Order details. If your Order has not yet been prepared or dispatched, we may be able to cancel it and issue a refund. Once preparation has begun or the Products are out for delivery, cancellation may not be possible, or charges may apply.

8.2 Order Amendments
If you need to amend an Order (for example, change the delivery address in Crayford or surrounding areas, alter the delivery date or update the message), contact us promptly. We cannot guarantee that amendments will be possible, particularly on the day of delivery or once preparation has started.

8.3 Returns and Refunds for Perishable Goods
Due to the perishable nature of flowers and plants, returns are usually not possible unless the Products are faulty or not as described. If you believe there is a problem with your Order, you must notify us as soon as reasonably practicable, ideally within 24 hours of delivery, and provide clear details and, where requested, photographic evidence.

8.4 Faulty or Damaged Products
If Products are faulty, damaged on arrival, or significantly different from what was described, we will, at our discretion, offer a replacement, partial refund, full refund, or other appropriate remedy, in accordance with your legal rights.

8.5 Non-Perishable Items
For any non-perishable items you purchase from us, your standard UK consumer rights to cancel within a specified period may apply, subject to any exclusions required by law. Details will be made available where relevant.

9. Liability

9.1 Our Responsibility to You
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

9.2 Exclusions
We will not be liable for:

(a) any delay or failure in performance due to events beyond our reasonable control (including but not limited to adverse weather, traffic disruption, strikes, epidemics, or supply chain issues);
(b) any loss or damage arising from your failure to follow care instructions or to provide correct delivery information for flower delivery in Crayford or surrounding areas;
(c) any indirect or consequential loss, including loss of profits, business, or reputation.

9.3 Limit of Liability
Our total liability to you in respect of any Order will not exceed the total price paid by you for that Order.

9.4 Nothing in These Terms
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

10. Your Responsibilities

10.1 Accurate Information
You are responsible for ensuring that all information you provide is accurate and complete, including recipient names, delivery addresses in Crayford or surrounding areas, and any specific delivery instructions.

10.2 Appropriate Use
You agree not to use our services for any unlawful or inappropriate purpose, including sending offensive or illegal messages with your Orders.

11. Privacy and Data Protection

11.1 Use of Personal Data
We will collect and process personal data in order to fulfil your Orders and manage our relationship with you. This may include your name, contact details, payment information, and delivery details.

11.2 Compliance with Law
We will handle personal data in accordance with applicable UK data protection laws. Further details of how we use your information may be set out in a separate privacy notice or policy.

12. Intellectual Property

12.1 Ownership
All intellectual property rights in our website content, photographs, designs, and branding remain owned by us or our licensors. You must not copy, reproduce, or use these materials without our prior written permission, except for personal, non-commercial use related to your Orders.

13. Governing Law and Jurisdiction

13.1 Governing Law
These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of England and Wales.

13.2 Jurisdiction
You and we both agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms or your use of our online flower delivery services in Crayford and surrounding areas.

14. General Provisions

14.1 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court, the remainder of the Terms will continue in full force and effect.

14.2 No Waiver
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

14.3 Entire Agreement
These Terms constitute the entire agreement between you and us relating to your use of our online services and the purchase of Products for delivery in Crayford and surrounding areas, and they supersede any prior agreements or understandings.

14.4 Third Party Rights
Unless expressly stated otherwise, these Terms do not give rise to any rights for a third party to enforce any of their provisions.

15. Territorial Note

These Terms apply to all customers using our online services for flower delivery in Crayford and surrounding areas, as well as any other locations we choose to serve within the United Kingdom. By placing an Order with Florist Crayford, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.