Thank you for choosing Florist Crayford, your trusted local florist delivering to households and businesses throughout the Crayford area. We are dedicated to providing the freshest flowers possible and ensuring every arrangement reaches our customers in perfect condition. Our solid reputation within the Crayford community is rooted in quality, reliability, and devotion to customer satisfaction. On this page, you’ll find everything you need to know about our returns, refunds, and complaints process.
At Florist Crayford, we stand by a Fresh Flowers Guarantee. We promise that every bouquet and arrangement is crafted using only the freshest seasonal blooms, and our flowers are sourced daily to maintain the highest standard. If you feel that your flowers do not meet our freshness expectations, we’re here to make it right.
Despite our careful packaging and specialist delivery procedures, in rare circumstances flowers can become damaged in transit. If your order arrives damaged or not as described, please let us know as soon as possible, ideally on the day of delivery. To help us resolve the issue swiftly, we may request a photo of the damaged flowers or packaging. Once verified, we will arrange for a suitable remedy, which may include sending a replacement bouquet or issuing a refund, depending on your preference and the nature of the damage.
Our flowers are guaranteed to remain fresh for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your order. If your flowers wilt or spoil within this window under normal conditions, please contact us promptly. We may require a brief description or photographs to assess the situation. Returns for quality issues will only be accepted within five days of receipt, enabling us to address any concerns quickly and maintain our high standards of service.
If you are unhappy due to damaged or substandard flowers, we offer two options: a full refund or a replacement arrangement at no additional cost. We want you to be delighted every time you order from Florist Crayford, so simply inform us of the problem within five days of delivery, and we will make sure you are satisfied with the resolution. Please note that, as fresh flowers are perishable, returns may not be possible after this window unless there are exceptional circumstances.
If something hasn’t met your expectations, please bring it to our attention as soon as possible. Our complaints process is simple:
Your feedback is valuable to us and helps uphold our standards as Crayford’s trusted local florist.
Florist Crayford is proud to serve the community with professionalism and care. We cherish the trust placed in us by our valued customers and strive to ensure every experience with us is a positive one. Whether you are sending flowers to a loved one or decorating your business, our dedicated team is here to assist with all your floral needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
